Rental Guest Services

Do you want your rental guests to come back to your Koh Lanta property time and time again?

Property Preparation & Guest Arrival

  • communication with guests before arrival to ascertain any special requirements
  • airport transfer organised
  • property checked / prepared for guests arrival
  • welcome pack provided
  • inventory check
  • check in of guest group
  • deposit collection & meter readings
  • provide local orientation to guest

Service During Guest Stay

  • Registering of guests on Krabi Immigration website (required by law)
  • 24 hour availability for guest queries or problems
  • availability via phone, SMS, LINE, WhatsApp, Viber, Skype
  • emergency call outs for guest problems
  • routine visit to the property to check on guest satisfaction

Guest Departure Service

  • arrange airport transfer for departure
  • property check and return of deposit
  • meter readings and charge for utilities
  • check out guest group
  • communicate with cleaning /laundry service for turn around of property
  • follow up for guest satisfaction / feedback